All CQs

How do I know the Application Deadline was met?
I submitted a Valid Initial Retiree List, but the Initial Retiree List Received Date is not displaying on the Application Overview page. What do I need to do?
Both the Authorized Representative and the Account Manager have left the Plan Sponsor organization. How do we reassign the roles?
Why can’t I see my cost reports on the RDS Secure Website?
I am receiving the following error when uploading a retiree file on the RDS Secure Website: "Invalid number of attributes provided in record. Expected 13, Received ____". How do I resolve this issue?
I am receiving an RDS Secure Website warning message that the Actuary's user account is disabled. What action do I need to take?
The Plan Sponsor needs to shorten the plan year originally submitted with the application. How do we request that RDS truncate the plan year?
The Plan Sponsor has an overpayment on one application, but has submitted another payment request for a different application. Can that payment request be used to satisfy the overpayment?
The Plan Sponsor is changing Cost Reporter Vendors mid-year. What do we need to do?
Is there a telephone number I can call to speak with CMS' RDS Center?
How may a Plan Sponsor request cancellation of a payment request?
What is RDS?
What is a Plan Sponsor?
What is a Plan Sponsor ID?
Is the RDS Program subsidy taxable?
How is the Retiree Drug Subsidy calculated for a given application?
What are the benefits of the RDS Program?
What are the requirements to participate in the RDS Program?
What are the qualifications for the RDS Program?
What is the RDS Program Lifecycle?
What are the main components to the RDS Program?
What is the RDS Public Website?
What is the RDS Secure Website?
How do I access the RDS Secure Website?
What is an Account Manager?
What is an Authorized Representative?
What is a Designee?
What is an Actuary?
What is a Coordination of Benefits (COB) Contractor?
What is a Voluntary Data Sharing Agreement (VDSA)?
What is Mandatory Insurer Reporting (MIR)?
What is a Vendor?
What is a Third Party Administrator (TPA)?
What is a Pharmacy Benefit Manager (PBM)?
What is an Employer Identification Number (EIN)?
What is a Mainframe?
What is PHI?
What is the Freedom of Information Act?
How does CMS' RDS Center communicate with Plan Sponsors?
Is the RDS Program affected by sequestration?
How do I submit a support request to CMS' RDS Center?
How do I reopen a support request?
When should I submit a new support request versus reopen a previously submitted request?
What is the New Medicare Card Project, and how does it affect RDS?
What information is required to create a new Plan Sponsor Account?
How do I create a new Plan Sponsor Account?
What registered Plan Sponsor information can be changed?
What registered Plan Sponsor information cannot be changed?
Who can change registered Plan Sponsor information?
How do I change registered Plan Sponsor information?
What is the definition of a change in ownership and as the Plan Sponsor, do I need to notify anyone should a change occur?
What is a Login ID?
What are Security Questions?
What are the Password requirements?
How often do I have to change my Password?
How do I register as an Account Manager?
How do I register as an Authorized Representative?
How do I register as an Actuary?
How do I register as a Designee?
What is the User Agreement?
What is the Multi-Factor Authentication (MFA)?
How does a Plan Sponsor apply for the RDS Program?
Do I have to set up a new Plan Sponsor Account and new application each year I participate in the RDS Program?
How do I re-apply for a new plan year with an existing Plan Sponsor ID?
What information is required to complete an application?
What user roles are required to complete the Application Submission Process?
What is Banking Information?
What is a Benefit Option, and how many can I have?
What is a Unique Benefit Option Identifier (UBOI)?
What are Retiree Submission Methods?
What are a Plan Sponsor's options after missing the Application Deadline?
What should be considered when reassigning the Account Manager or Authorized Representative role?
What should I know about the timing of user role reassignment?
How do I reassign the Account Manager and Authorized Representative roles?
How do I cancel a pending user role reassignment?
How do I assign a Designee?
How do I change Designee privileges?
How do I delete a Designee?
What privileges may be assigned to a Designee?
Can I change or unassign an Actuary, or switch from having a single Actuary assigned to all Benefit Options to assigning multiple Actuaries to specific Benefit Options?
What registered user information can be changed?
What registered user information cannot be changed?
How do I change my user information?
How do I change my Password?
I forgot my Password. What do I do now?
How do I change my Password if my account is locked?
How do I change or reset my Security Questions?
Why do I have to log into the RDS Secure Website once every 180 days?
What do I do if my user account becomes disabled?
I can’t remember my RDS Secure Website Login ID. What do I do?
Why is the RDS Secure Website asking me to verify my email address?
What is an application?
What is an Application ID?
How many applications can a Plan Sponsor have?
How do I start a new application?
What is a Valid Initial Online Application?
What is a Valid Initial Retiree List?
How do I complete the Application Submission Process?
What is the Plan Sponsor Agreement?
What is the Application Deadline?
Where can I find my Application Deadline?
What is an Application Deadline Extension?
How do I request an Application Deadline Extension?
What is actuarial equivalence?
How do I attest actuarial equivalence?
How do I view the attestation?
Why would an Actuary have to re-attest an application?
What is the Attestation Agreement?
What information can be changed on an application after submission?
What information cannot be changed on an application after submission?
How do I reassign a bank contact?
How do I change Banking information?
How do I delete an application?
How do I withdraw an application?
Is there anything a Plan Sponsor can do to prepare for and reduce the impact of Medicare Part D's Open Enrollment Period (OEP) when setting up a new RDS application?
What types of bank accounts can I use to receive RDS subsidy payments?
What is a Qualifying Covered Retiree (QCR)?
How do I exchange retiree information with CMS' RDS Center?
What are the Retiree List Submission Methods and Retiree List Response Methods?
What is retiree processing?
What is a Valid Initial Retiree List?
What is a Monthly Retiree List?
What is the difference between response files and notification files?
What is a Covered Retiree List and why is it important to communicate this list when participating in the Retiree Drug Subsidy (RDS) Program?
What is a Medicare Part D Enrollment Rejection Notification File?
What are Current Covered Retiree Counts?
Who can access and complete retiree processing tasks?
How do I submit a Valid Initial Retiree List and Monthly Retiree List using the RDS Secure Website?
Who can submit a Valid Initial Retiree List and Monthly Retiree List?
Who can download Retiree Response Files?
How do I process Retiree Response Files?
How do I process Weekly Notification Files?
Who can download Weekly Notification Files?
How do I request a Covered Retiree List?
Who can request a Covered Retiree List?
How do I view Medicare Part D Enrollment Rejection Notifications?
Who can access Medicare Part D Enrollment Rejection Notifications?
What are reason codes?
What data is included in a retiree file?
What are the transaction types in a retiree file?
What is a Comma Separated Value (CSV) file?
What does MBD stand for?
I’m experiencing issues with retiree processing tasks. Are there any tips available to help troubleshoot common issues?
Are there any resources available for reference to assist with processing retiree information?
What is Payment Setup?
What are the steps of the Payment Setup Process?
Who can complete Payment Setup?
Are there any guidelines or restrictions regarding Payment Setup?
What is cost reporting?
How are cost reports submitted to CMS' RDS Center?
What is a Cost Reporter?
What is a Payment Requester?
How do I complete Payment Setup?
Can I change Payment Setup?
Who can change Payment Setup?
How do I change Payment Setup?
Are there any limitations when making changes to Payment Setup?
I need to change my cost reporting Vendor. How do I go about doing that?
What is the Interim Payment Process?
What is the interim payment agreement?
When can I submit interim costs?
Who can submit interim costs?
How do I submit interim costs?
When can I submit an interim payment request?
Who can submit an interim payment request?
How do I submit an interim payment request?
My interim payment request is on hold; what should I do?
What is Reconciliation?
What is the Reconciliation Deadline?
Where can I find my Reconciliation Deadline?
What is the Reconciliation Agreement?
What happens if I miss the Reconciliation Deadline?
Who is responsible for completing Reconciliation?
What are the Reconciliation steps?
When is my application ready for Reconciliation?
What is the meaning of the icons next to Reconciliation steps in the Left Navigation Menu?
How do I complete Reconciliation?
What should I do if there are changes to my application’s Qualifying Covered Retirees, but I’ve already completed Reconciliation: Finalize Covered Retirees for the application?
My Reconciliation final payment request is on hold; what should I do?
Who should submit cost data?
How often should cost data be reported?
What cost data should be submitted?
What are Gross Retiree Costs?
What are Estimated Premiums?
What is the Cost Threshold?
What is the Cost Limit?
What is the Threshold Reduction?
What is the Limit Reduction?
What are Cost Adjustments?
How do I report Estimated Percentage of Premiums instead of Gross Retiree Costs?
Are there any cost reporting examples available to assist with preparing cost reports?
When am I required to coordinate individual retiree cost data?
How do I extract certain Medicare Part B costs from RDS payment requests?
What are Quick Access Reports (QAR)?
What is Payment History?
Who may access Payment History?
What are the Payment History Event Types?
What are the four Payment History actions?
How do I view a payment request?
How do I view a payment determination?
How do I view a payment adjustment?
How do I view EFT information?
What is an appeal?
What is an initial determination?
What are appealable initial determinations?
What is a reconsideration request?
Who may request an appeal?
How do I request an appeal?
What is a Hearing Officer?
How do I request a second level review?
I’m having trouble with my OH CDMS account, who should I contact for assistance?
How do I view the status of my appeal?
What are the different appeal statuses?
How do I withdraw an appeal?
Do any actions taken or not taken by an RDS Plan Sponsor affect the CMS' right to reopen and revise an initial or reconsidered determination upon its own motion as specified in regulations at 42 C.F.R.§423.890?
How would an RDS Plan Sponsor request a reopening of a Reconciliation or final payment determination, when it believes the determination is incorrect due to inaccurate or incomplete cost data?
What is a reconsideration versus a reopening?
What is an overpayment?
How do I review an overpayment?
How long do I have to satisfy an overpayment?
How will I know that CMS has received my overpayment remittance?
Do I still need to satisfy an overpayment if I have requested an appeal?
Where do I send a check or money order to satisfy an overpayment?
For purposes of the RDS Program, what is "inaccurate" data, as opposed to "incomplete" data?
What must a Plan Sponsor initially do upon discovering that it agreed to inaccurate (as opposed to incomplete) retiree data and/or reported inaccurate cost data with its Reconciliation or final payment request for an RDS application?
What must a Plan Sponsor do upon discovering that it agreed to incomplete (as opposed to inaccurate) retiree data and/or reported incomplete cost data with its Reconciliation or final payment request for an RDS application?
Is MFA required?
When will MFA be required to log into the Secure Website?
How do I activate MFA?
The system isn't recognizing my Secure Website account. How do I resolve this issue?
Can I use a token generator other than Google Authenticator?
How do I get the Google Authenticator App?
I don’t have an Android or iOS device. How do I activate MFA?
The Secure Website QR code won't scan. Is there an alternative?
Can I activate MFA on multiple devices?
The Google Authenticator token is not being accepted by the Secure Website.
I re-registered and have a new Secure Website account; do I need to activate MFA again?
How do I reset my MFA configuration?
What is a text-enabled device?
How do I change the text-enabled device number I already provided?
What is a one-time token?
I provided a text-enabled number but haven’t received the Verification Code. What do I need to do?
Do one-time tokens expire?
Is there a limit to the number of times I can use a one-time token?

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