User Management

User Management is the responsibility of the Plan Sponsor. For data integrity and security purposes, CMS’ RDS Center does not alter registered user information or role assignments on the Plan Sponsor’s behalf. Plan Sponsors continuously manage current RDS Secure Website user roles to prevent delays in tasks being completed. This section provides overview information and step-by-step instructions to manage RDS Secure Website users and user account information.

IMPORTANT: Account Manager (AM) and Authorized Representative (AR) reassignments do not take effect immediately. Please complete all reassignments well ahead of Application and Reconciliation deadlines to ensure smooth transition. A newly appointed AM or AR can be granted access to the RDS Secure Website (SWS) on the same day that the role reassignment is performed. However, that person will not have access to the Plan Sponsor account itself, or any associated applications, until after the termination date of the previous AM/AR has passed. This means the new user cannot view or modify any information for that Plan Sponsor until at least the next day. When reassigning these roles, please remember:

• New AMs & ARs cannot access the Plan Sponsor account on the same day the role is reassigned. 
• Registration for a user account does not guarantee same day access.
• Termination Dates cannot be in the past.
• Reassigning a Designee or Actuary to an AM or AR role takes multiple days to complete.
• The AR role has critical functions that only they can perform.
• CMS’ RDS Center does not have a Call Center.

These major concepts are explained in detail in the Reassigning the Authorized Representative (AR) and Account Manager (AM) Roles Technical Article. Please review this material and plan ahead for your Application and Reconciliation Deadlines. Failure to do so may result in a missed deadline and possible loss of subsidy. Refer to Reassign the Account Manager and Authorized Representative Roles for additional important information.

If you need assistance logging into the RDS Secure Website, contact CMS’ RDS Center for support as soon as possible. CMS' RDS Center's official means of communication to the Plan Sponsor is through email. CMS’ RDS Center discontinued its Call Center in 2015.

Due to the sensitive nature of this data, the user should contact the RDS Center directly should assistance be required. One individual should not contact the RDS Center on another individual’s behalf. Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), or Personally Identifiable Information (PII) in the correspondence, such as User ID, Password, MBI, SSN, DOB, etc.