CMS' RDS Center offers a variety of resources that provide comprehensive information to complete many program tasks. Before submitting a support request or sending an email, review the Top Plan Sponsor Questions, additional Common Questions, and the materials located in the RDS Program Website Resource Library, such as the RDS User Guide.
Due to the sensitive nature of personal account information, if assistance is required regarding Secure Website account details, the user should contact the RDS Center directly. One individuals should not contact the RDS Center on another individual’s behalf.
Submit a Support Request
Report an issue to CMS' RDS Center or ask a question by submitting a support request. To submit a support request, log into the RDS Secure Website and select "Request Support" in the navigation menu. For step-by-step instructions to submit a support request, refer to Submit or Reopen a Support Request in the RDS User Guide.
Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), or Personally Identifiable Information (PII) in the support request, such as User ID, Password, MBI, SSN, DOB, etc.
Send an Email
CMS' RDS Center Email Address: RDS@cms.hhs.gov
If the inquiry is about a specific RDS application, please include the following information in an email:
- Your Name
- Your Email Address
- Your Phone Number
- Your Organization Name
- Plan Sponsor ID
- Application ID
Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), or Personally Identifiable Information (PII) in the email, such as User ID, Password, MBI, SSN, DOB, etc.
Do not send emails with attachments larger than 25mb.
Send a Check to Satisfy an Overpayment
Retiree Drug Subsidy Center
Attn: Payments - Box 6054
P.O. Box 7247
Philadelphia, PA 19170-6054
Report a Change of Plan Sponsor EIN or Company Name
Refer to Report a Change of Plan Sponsor EIN or Company Name in the RDS User Guide for information about reporting a change of Plan Sponsor EIN or Company Name.
Set Up a Voluntary Data Sharing Agreement (VDSA)
Email Address: RDS@cms.hhs.gov
Report Fraud, Waste, or Abuse
Contact CMS' RDS Center to report fraud, waste, or abuse.
Email Addresses From Which RDS Correspondence May Be Sent
CMS' RDS Center's official means of communication to the Plan Sponsor is through email.
It is important that all RDS Secure Website participants take the necessary steps to ensure that all emails are received and not marked as "spam" or automatically deleted for any other reason.
Make the necessary adjustments to your email account or contact your network administrator to ensure that emails sent from the following email addresses are not blocked by any spam filters or Blocked Senders Lists: