User Management

User Management is the responsibility of the Plan Sponsor. For data integrity and security purposes, CMS’ RDS Center does not alter registered user information or role assignments on the Plan Sponsor’s behalf. Plan Sponsors continuously manage current RDS Secure Website user roles to prevent delays in tasks being completed. This section provides overview information and step-by-step instructions to manage RDS Secure Website users and user account information.

If you need assistance logging into the RDS Secure Website, contact CMS’ RDS Center for support as soon as possible. CMS' RDS Center's official means of communication to the Plan Sponsor is through email. CMS’ RDS Center discontinued its Call Center in 2015.

Due to the sensitive nature of this data, the user should contact the RDS Center directly should assistance be required. One individual should not contact the RDS Center on another individual’s behalf. Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), or Personally Identifiable Information (PII) in the correspondence, such as User ID, Password, MBI, SSN, DOB, etc.