This section provides step-by-step instructions and troubleshooting tips for all registered RDS participants to access the RDS Secure Website.
On the RDS Program Website homepage (http://www.rds.cms.hhs.gov):
Select Login Here.
On the Login page:
An * indicates a required field.
Select Login to proceed or select Cancel to return to the RDS Program Website.
Note: Select Forgot Password to have an email sent to your registered email address containing your Login ID. Select Forgot Password to reset your Password. Select MFA Directions to view guidance related to Multi-Factor Authentication.
On the Login Warning page:
Select Accept to continue or select Decline to exit this process.
On the Welcome page:
Select Continue to proceed.
Note: The Welcome page provides the date and time you last accessed the RDS Secure Website and the number of unsuccessful login attempts since your last successful login. If either of these is incorrect, contact CMS' RDS Center.
On the Plan Sponsor List with Application Summary page:
Select a Plan Sponsor ID.
On the Application List page:
Locate an Application ID or Plan Name, select the Application ID or an action from the corresponding Actions dropdown menu, and then select Go.
Note: All columns in the Application List table, with the exception of the Actions column, may be sorted by selecting the up or down symbol. Select the up or down symbol again to sort in reverse order.
All columns with the exception of the Actions column contain either a Search field box or a dropdown menu. Enter information to search for in a Search field box for a particular column or choose an item from the dropdown menu. Data within the column matching the criteria displays.
Select Clear All to reset all Search field boxes to perform another search.
Use the following table to assist in resolving errors associated with activating and managing your Multi-Factor Authentication (MFA) configurations.
|Message Text||Message Type||Condition||Resolution|
|You did not enter a Login ID, Password and/or MFA Token. Enter your Login ID, Password and MFA Token.||Error||Required field(s) left empty.||Populate all required fields with valid data.|
|There is an issue with your Login ID, Password and/or MFA Token. If you have forgotten your Login ID, select Forgot Login ID to receive an email containing your Login ID, or select Forgot Password to reset your Password.||Error||Invalid login credentials were entered.||
|The Login ID, Password or MFA token entered is incorrect. If you do not enter the Login ID, Password and MFA Token correctly, your Login ID will be locked.||Error||Invalid login credentials were entered.||
|The Login ID is not active.||Error||Registration was successfully completed but the account is still in “Pending” status awaiting verification of the user registration data.|
|You did not enter the Login ID, Password and MFA token correctly. The Login ID is locked. Select Forgot Password to reset your Password.||Error||Invalid login credentials were entered too many times.||
|The Login ID is locked. If you have forgotten your Login ID, select Forgot Login ID to receive an email containing your Login ID, or select Forgot Password to reset your Password.||Error||Invalid login credentials were entered too many times.||
|Your account has been disabled due to inactivity. To re-enable your account, select the Enable Account link in your RDS Secure Website User Account Disabled email. To send the email again, select Re-send.||Error||You have not logged in within the last 180 days.||
|Your password has expired, please change your password now.||Error||Your password is older than 180 days.||Select Forgot Password to reset your Password. Refer to Change Password for guidance.|
|You have exceeded the maximum number of consecutive login attempts using a One Time Token. Please log in using your MFA Token.||Error||Users are permitted three consecutive uses of the one-time token feature. You have logged into the Secure Website three consecutive times with a one-time token.||Log into the Secure Website with your Google Authenticator token. Once you do, the one-time token counter will be reset to zero and you will be able to use a one-time token again. If you need to reset your MFA configuration, refer to MFA Reset Instructions.|
Use the following table to assist in logging into the RDS Secure Website.
|Field Name||Required or Optional||Size Limit||Character Requirements||Notes|
|Login ID||Required||8 – 15 Characters||Can only contain Uppercase letters, Lowercase letters or numbers; created during Registration.||
|Password||Required||8 – 14 Characters||Password must include each of the following:
created during Registration.
|Must be your current, active and valid Password.|
|MFA Token||Required||6 Characters Exactly||Numeric only||