This section provides an overview of RDS Secure Website user account maintenance.
Due to the sensitive nature of this data, the user should contact the RDS Center directly when assistance is required. One individual should not contact the RDS Center on another individual's behalf. Do not include any Protected Health Information (PHI), as defined in the Health Insurance Portability and Accountability Act (HIPAA), or Personally Identifiable Information (PII) in the correspondence, such as User ID, Password, MBI, SSN, DOB, etc.
Federal Security Regulations require that a user log into CMS' RDS Secure Website at least every 180 days to maintain an active account. If you do not log into the RDS Secure Website at least every 180 days, your user account will become disabled.
User Management is the responsibility of the Plan Sponsor. If your user account becomes disabled, refer to Step-by-Step Instructions: Enable Your User Account.
Tips for Maintaining an Active Account
This section provides step-by-step instructions to enable your RDS Secure Website user account.
Note: If CMS' RDS Center has detected an issue with your email address, you may be asked to verify it in the process of enabling your account.
To begin the process to enable your user account, select the Enable Account link in your "RDS Secure Website User Account Disabled" email. You will be directed to the Validate Person Information page. This link can only be used once. If the link has expired, you will be directed to an error page and will need to follow the instructions to receive a new link.
Note: If you do not have the "RDS Secure Website User Account Disabled" email, you can request to re-send the email by selecting the Re-send link in the error message that will display if you attempt to log in on the Login page, or when you are trying to complete the Request Forgotten Login ID or Forgot Password processes.
On the Validate Person Information page:
An asterisk (*) indicates a required field.
Select Continue to proceed to the Reset Password page, or select Cancel to return to the RDS Program Website homepage.
On the Success popup:
A Success message displays stating that your account has been enabled. Select Exit.
On the Login page:
An asterisk (*) indicates a required field.
Select Login.
On the Change Password page:
An asterisk (*) indicates a required field.
Select Change Password.
On the Reset Password Success pop-up:
A Success message displays stating that your Password was changed successfully. Select Exit to return to the Login page.