CRITICAL: CMS Agency E-Mail Outage

User Roles:

AM

AR

AC

D

Program Components:

User Management

CMS will be undertaking an agency e-mail transition over Labor Day weekend. As a result, RDS e-mail services will be unavailable from 6:00 p.m. ET on Friday, September 2, 2022 until 6:00 a.m. ET on Wednesday, September 7, 2022.

Please do not send e-mails to CMS’ RDS Center (i.e., RDS@cms.hhs.gov, RDSAppeals@cms.hhs.gov, etc.) during this time. Any e-mail sent over the Holiday weekend will result in a message indicating the e-mail address does not exist, and the e-mail will not be delivered. Please also do not send Support Requests (i.e., questions submitted through the RDS Secure Website) to CMS’ RDS Center during this time. The inquiry will not be delivered.

Please do not perform any of the following actions within the Secure Website between 6:00 p.m. ET on Friday, September 2, 2022 until 6:00 a.m. ET on Wednesday, September 7, 2022:

  • Register as an RDS Secure Website User
  • User Management:
    • Reassign the Account Manager and Authorized Representative Roles
    • Cancel a Pending User Role Reassignment
    • Manage the Actuary Role
    • Manage the Designee Role
    • Manage Registered User Information
    • Forgot Password
    • Change Password If Account Is Locked
    • Verify Email Address
    • Enable Your User Account
    • Request Forgotten Login ID
    • MFA One-Time Token Request

If you have questions about this message, please contact CMS’ RDS Center at RDS@cms.hhs.gov before the migration begins. We apologize for any inconvenience and appreciate your cooperation in this matter.

Thank you for your continued participation in the RDS Program!