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I’m having trouble with my OH CDMS account, who should I contact for assistance?

Because the OH CDMS portal falls entirely outside of the RDS Program’s purview, CMS’ RDS Center does not provide technical support for this web application. It is the Plan Sponsor’s responsibility to contact the OH CDMS Help Desk if they are experiencing any issues accessing or using the OH CDMS portal, especially during critical timeframes related to their Appeal(s). Please refer to CMS’ Hearing Officer Electronic Filing page for support and contact information for the OH CDMS portal. User manuals are included on this page to assist with the registration process and the functionality of the Hearing Officer module. For more information, refer to Appeal an Initial Determination.

Answer ID
4000-16