Both the Authorized Representative and the Account Manager have left the Plan Sponsor organization. How do we reassign the roles?

If neither the Account Manager nor Authorized Representative are available to reassign those roles, send an email to RDS@cms.hhs.gov requesting that those roles be reassigned and include all of the following information:

• Plan Sponsor Name and Plan Sponsor ID
• Name of the current Account Manager
• Name of the current Authorized Representative
• Name, email address, and phone number of the individual the Plan Sponsor now wishes to fill the Account Manager role
• Name, email address, and phone number of the individual the Plan Sponsor now wishes to fill the Authorized Representative role