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New SWS Feature: Verify Your Registered User Information During Login

User Roles:





Program Components:

User Management

Beginning today, August 3, 2023, CMS’ RDS Center will require users of the RDS Secure Website (SWS) to periodically verify their Registered User Information in order to provide consistent, accurate information and uninterrupted access to the system. We do this to make sure Plan Sponsors do not miss the correspondence they need in order to get the most out of the RDS Program. This includes: 

  • Reminders to file annual applications, update application information, complete Reconciliation, and other program deadline reminders.
  • Notifications when Retiree Response Files and Weekly Notification Files are available for download.
  • Determinations of subsidy payments, overpayments, payment offsets, and appeals.
  • Notifications about user accounts, such as registration invitations, password resets, user role changes, and privilege changes.
  • Information requests about program compliance.
  • Tech support email about retiree and cost data submissions to CMS’ RDS Center.
  • Responses to support requests and general email inquiries sent to CMS’ RDS Center.
  • Invitations to special program events, such as webinars, trainings, listening sessions, and user acceptance testing.

With this enhancement, RDS users will be automatically prompted to verify their Registered User Information during RDS SWS login after selecting Accept on the Login Warning page. 

A new Verify Registered User Information page will display your Name, Phone Number, Email Address, and Mailing Address. If the information displayed is correct, select Continue to proceed to the Dashboard. If the information is incorrect, select Edit to update your information on the User Profile page.  The process should only take a few minutes and will ensure that CMS’ RDS Center can contact you with important program information.  

Remember: CMS’ RDS Center’s official means of communication with the Plan Sponsor community is through email at Failure to provide current contact information for all Plan Sponsor users—Account Manager, Authorized Representative, Actuary, and Designees—may result in missed deadlines and loss of subsidy.

For more information and step-by-step instructions, refer to Instructions to Access the RDS Secure Website in the RDS User Guide.

If you need more information, contact CMS' RDS Center.

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