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CMS' RDS Center will be performing system maintenance on the RDS Secure Website on Friday, April 19, 2024 beginning at 9:00PM ET and concluding Saturday, April 20, 2024 at 10:00AM ET. The Secure Website will be available, but file processing will be impacted. Refer to this Announcement for details.

New Secure Website Feature – Text (SMS) Message for User Account Management

User Roles:

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Program Components:

User Management

The CMS’ RDS Center would like to announce a new feature has been added to improve the RDS Secure Website login process.

Currently, when a user exercises user account management processes, such as Forgot Password, Change Password If Account Is Locked, Enable Your User Account, or Request Forgotten Login ID, the Secure Website sends an email notification with an active link to complete the process.

To provide greater flexibility, effective in the afternoon of 12/14/2023, the Secure Website will also send these links to users via text (SMS) message. Users can now complete common user account management processes from their mobile devices.

How does it work?

The text (SMS) message will be sent to the text-enabled device number you provided during Multi-Factor Authentication (MFA) Activation. If you already provided a text-enabled device number for MFA, no action is required; text (SMS) messages will be sent automatically.

If you wish to register a new text-enabled device or change your text-enabled device number, refer to the Reset Text-Enabled Device Number Instructions in the RDS User Guide. If you do not wish to provide a text-enabled device number, you will continue to receive email notifications only and no further action is required.

For step-by-step instructions how to use this new feature, refer to Manage Registered User Information in the RDS User Guide.

Need more help?

For information and best practices for RDS user accounts, refer to RDS Materials have been updated: Maintaining Active User Accounts, Secure Website Login Support & Virtual Help Desk Policies on the RDS Public Website.

If you need immediate assistance with RDS Secure Website login, please contact CMS’ RDS Center.

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