11/16/07

Reassign the Account Manager or Authorized Representative Prior to Termination of Their Employment

Please remember to reassign, in the RDS Secure Web Site, the individual(s) serving in the role of Account Manager or Authorized Representative prior to their termination of employment with a Plan Sponsor, or other change of circumstances that would make the individual inappropriate to serve in such role. 

The Account Manager and Authorized Representative roles in the RDS Secure Web Site are created to complete tasks that ultimately determine whether or not a Plan Sponsor receives RDS payment.  Therefore, if the person designated as your Account Manager or Authorized Representative will no longer be performing the Account Manager or Authorized Representative function, a new replacement Account Manager or Authorized Representative must be identified in the RDS Secure Web Site before such transition occurs.

In addition, it is important to remember that all official RDS correspondence occurs through e-mail.  E-mails may be time sensitive and may contain information that could impact the Plan Sponsor's ability to receive RDS payment. All registered RDS Secure Web Site users should validate their profiles and e-mail account information in the RDS Secure Web Site, keep them current, and ensure personal e-mail filters are adjusted to receive important information from the RDS Center.

For more information about how to reassign an Account Manager or Authorized Representative, go to:  How to Reassign Account Managers and Authorized Representatives.

For information on who can serve as the Account Manager or the Authorized Representative, go to:  How to Register an Account Manager and an Authorized Representative.

If you have questions, please contact CMS' RDS Center Help Line.